Welcome to the official FAQ page of S & K COSMETICS.
Here are the most commonly asked questions to help you shop quickly and confidently.
⭐ 1. Do you provide genuine and authentic products?
Yes, we only sell 100% genuine and authentic cosmetics, skincare, personal care, and innerwear products.
We carefully verify each item for quality and safety.
⭐ 2. Do you offer home delivery?
Yes, we offer:
Local Delivery (Jaigaon) – Same day / next day
Pan-India Delivery – 3–7 working days depending on location
All orders are securely packed for safe delivery.
⭐ 3. What are your store timings?
🕒 Tuesday to Sunday: 11:00 AM – 6:00 PM
❌ Monday: Closed
⭐ 4. How can I contact customer support?
You can reach us through:
📞 Call / WhatsApp: 81160 90495
📧 Email: mdsahilrbn555@gmail.com
We usually reply within 15–20 minutes on WhatsApp.
⭐ 5. What is your return policy?
We offer a 7-Day Easy Exchange/Return for eligible categories.
Non-returnable:
❌ Cosmetics
❌ Skincare
❌ Used or opened items
Innerwear:
✔ Return not allowed
✔ Exchange allowed (unused, tags intact, size issue)
For full details, please read our Return & Refund Policy page.
⭐ 6. Do you offer size assistance for innerwear?
Yes!
You can message us on WhatsApp for size guidance.
We help you choose the perfect fit based on comfort, support, and style.
⭐ 7. Can I place an order directly on WhatsApp?
Yes, absolutely!
Aap screenshot bhej kar ya product ka naam bata kar directly WhatsApp par order place kar sakte ho.
⭐ 8. Do you ship delicate cosmetics safely?
Yes.
Cosmetics are packed with:
Bubble wrap
Double-layer protection
Waterproof sealing
We ensure safe and damage-free delivery.
⭐ 9. What payment methods do you accept?
For store and online orders:
Cash
UPI
Wallets
Bank transfer
COD (Cash on Delivery) availability depends on courier coverage.
⭐ 10. Can I visit your store physically?
Yes! You are always welcome.
📍 Gali No. 4, Inside Jaigaon Market, Jaigaon, West Bengal
⭐ 11. Do you sell ladies & gents socks?
Yes.
We offer high-quality ladies’ and gents’ socks for daily use, office wear, and sports.
⭐ 12. How long does delivery take?
Local: Same day or next day
West Bengal: 2–4 days
Rest of India: 3–7 days
(Weather, festival, or courier issues may cause slight delays.)
⭐ 13. Can I get product recommendations?
Yes!
Bas WhatsApp par message bhej do — we guide you for:
Skincare
Cosmetics shades
Innerwear sizes
Haircare
Best products for your budget
⭐ 14. Do you accept returns on damaged items?
Yes, if the product is damaged during delivery:
- Take clear photos/video
- WhatsApp within 48 hours
- Replacement/refund arranged as per policy
⭐ 15. Are all items available for nationwide shipping?
Yes — most items are available for all India delivery.
Some fragile or liquid products may have shipping limitations.
⭐ Need More Help?
We are always here to support you.
📞 WhatsApp/Call: 81160 90495
⏰ 11 AM – 6 PM (Tue–Sun)